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The Gaming Worker primary function is to be a frontline customer service representative of the casino. They ensure that the customer’s visit is an enjoyable experience. The Gaming Worker will display a high level of professionalism in appearance and conduct while maintaining tolerance and stability when under pressure or opposition. Leading by example and making a good impression on others.


  • Demonstrate an ongoing ability to work by the gaming worker standards, covering Skill Requirements, Professionalism, Guest Services, Policies and Procedures, and Operating Procedures
  • Must have the ability to walk and stand for long periods of time as this position requires monitoring the full casino floor activities
  • Maintain a clean, tidy, and pleasant environment for the customers to enjoy.
  • Creating an enjoyable experience and environment for customers, through courteous, friendly and prompt servicing of customer needs.
  • Report any unusual situations or activities to the Supervisor
  • To follow safe work procedures and report any health and safety hazards to a supervisor or a Health and Safety Representative
  • Handling and resolving problems as they occur with either customer complaints, or equipment problems.


  • Must be able to lift minimum of 30 lbs.
  • Good judgment and understanding of casino operations. 
  • Ability to stand and walk for long periods.
  • 1 year of Customer Service Experience (Preferred)

A Background check is a BCLC mandatory requirements


Or, know someone who would be a perfect fit? Let them know!

Port Alberni, BC, Canada

4890 Cherry Creek Rd
V9Y 8E9 Port Alberni Directions View page

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